Shipping & Returns

Worldwide Shipping by air, normally through FedEx or UPS.

As soon as your order is placed, please allow 10-14 business days for setting up relying on the
doll as well as an extra 3-7 business days for delivery. All our dolls are hand-made and also
thoroughly checked for top quality before delivery.

When shipped, you will certainly be given with the Fedex or UPS tracking number. All product packaging is very discreet, there are no tags, markings, or logos.

returns


We take item quality exceptionally seriously, every doll is thoroughly checked and examined before leaving our workshop.

Because of the nature of the product, we do not permit returns or refunds for any reasons than a product damaged on arrival.

Upon first receipt of the doll, if there is a problem or damage, please contact us instantly at marketing@xxxxxxxx.

Order Cancellations

All dolls are customized to the customers requirements and promptly sent out when payment has been received. Therefore all clients are allowed for 24 hours to cancel the order with a 10% cancellation charge depending on the progress of the order.

After 24 hours, it is impossible to terminate any kind of order as the doll will certainly go into manufacturing and high expenses will certainly be incurred.

We do not provide refunds for any other reasons apart from a product damaged on arrival. We will require pictures of the damage to evaluate the claim before we make a decision if it has been damaged throughout the transportation.

International Orders

Customs Taxes and Import Duties

We charge a pre-paid customs tax to all European Counties with $100.